All statements, guarantees or warranties in our terms of trading are additional to and do not affect your statutory rights.
All items supplied are covered by the manufacturer's own warranty.
Orders can be made via the website or by telephone.
You will be advised if your order is subject to a delay in delivery.
We reserve the right to seek verification of your delivery address and particulars prior to shipping.
Your order details and personal information are stored safely and securely.
We aim to dispatch all orders received by 1pm Monday - Friday the same day.
Goods can be shipped to alternative addresses, subject to our approval.
Orders stated as Free P&P will be sent by Royal Mail 2nd Class post, Orders were postage is charged will also be sent by Royal Mail 2nd Class post. We reserve the right to use a courier to fulfil your order.
Orders sent via carrier must be signed for upon receipt, unless alternative arrangements have been made.
Delivery instructions are at the discretion of the driver.
Prices quoted contain VAT (at the time of writing 20%).
To ensure your safety and security we may require additional identification when processing telephone orders where credit/debit cards are used for payment. You wil be advised at the time of ordering what information we may require.
We accept the following credit/debit cards:
Online payments are processed over a encrypted secure connection to protect your payment details. Your details are not stored on our website at any point and are not available to our staff.
If you wish to pay by postal order or cheque please contact us either by telephone on 01492 593062 or by e-mail to firstname.lastname@example.org
Our system for handling complaints is as follows:
FAIR - Our overriding concern will be to achieve your complete satisfaction within the fasted timescale.
CONFIDENTIAL - Your complaint will be kept inhouse and not divulged to 3rd parties.
EFFECTIVE - We are committed to solving any issues that may occur as quickly and simply as possible.
INFORMATIVE - We will keep you fully informed of progress.